ITSM Process Specialist

Role Purpose The primary purpose of this role will be to support ITIL aligned core processes, including providing guidance to operational teams to effectively minimise ongoing impacts to service. Role Objectives As part of the process team, provide a point of contact responsible for operating, managing, and governing core processes - IT Asset, Configuration, Incident, Requests, Change, Knowledge and Problem Management across the MS business unit and clients. Work with internal and external stak…