Reservations Agent

Job Description As a Reservations Agent, you’ll be the first point of contact for many of our guests, managing enquiries and reservations with a balance of efficiency, accuracy and genuine care. You’ll be responsible for: Managing guest enquiries across phone, email and online channels, providing warm, professional and knowledgeable service. Handling reservations from start to finish, including new bookings, amendments, cancellations, special requests and guest preferences. Maximising revenue b…