Service Delivery and Systems Manager

THE ROLE The Service Delivery and Systems Manager is responsible for leading a team of Team Managers to implement, manage and monitor strategies to meet the Housing Call Centres (HCC) key performance indicators (KPI) and deliver new business initiatives. As the Service Delivery and Systems Manager, you will oversee the operations of the HCC, including the management of staff, KPIs, centre targets, stakeholder management, IT and administrative functions. This role also oversees the Victorian Hou…