Service Team Lead / Manager

Key Responsibilities Team Management (BAU) Own daily rostering and workload balancing across the Service Desk Team Manage shift coverage to meet our response and resolution SLAs Drive queue health and dispatch strategy across our PSA platform — real-time visibility into load, bottlenecks, and technician capacity, with the judgment to rebalance before an SLA is at risk, not after Run regular standups and 1:1s to track workload, blockers, and morale Mentoring & Development Lead technical uplift f…