Technical Support Specialist, Avaya Tier 2

This is a fully remote position open to candidates based in Canada. Overview This role sits within Anovia's Global Voice Operations team, supporting enterprise clients with complex Avaya communication environments. Day to day, the Specialist provides Tier 2 technical support across Avaya Communication Manager, Session Manager, System Manager, and related platforms, working ticket queues within defined SLAs, capturing detailed troubleshooting documentation, and collaborating with end users and f…