Intern/Becario - Technical Support Specialist (m/f/d)

Purpose of the Job Primary responsibility is to help customers to solve technical issues (post sales). Key assignments include: Case Management: recording and tracking of all activities in CRM (Service Console) NEX and taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Developing and maintaining technical Knowledge Base content Timely communication to customers wi…