IT Client Service Owner, Associate
Strada
📍 España, Espana
via Adzuna API (ES)
Tiempo completoPresencial
Descripción
Duties (include but are not limited to) 1. Customer Service & Ticket Ownership · Monitor SNOW tickets daily: SLA adherence, high-priority tickets, aging/inactive cases, security incidents. · Act as 1st level of escalation for tickets, including ping-pong tickets. · Review tickets with internal teams and, in specific cases, with clients (e.g., PPS model). · Ensure timely remediation of recurring issues and follow up on escalated topics. 2. ServiceNow Administration & ITIL Processes · Manage CSM …
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