Administrator - EndPoint Management

Role Responsibilities: Proactively monitor and investigate logs across Windows, VMware, and HyperV environments Troubleshoot system issues using internal knowledge bases and implement validated resolutions Escalate unresolved or complex problems to L3 SMEs and support third-party vendor coordination Maintain accurate ticket documentation, provide shift handover updates, and ensure SLA compliance Follow escalation matrices, prepare RCA reports, and ensure issues are closed with proper communicat…