AGM - Customer Experience - Logistics
DP World
📍 Bangalore, Karnataka, India
via Adzuna API (IN)
Full-TimeOn-Site
Description
1. CX Strategy Execution & BU Alignment Translate enterprise CX strategy into BU-level execution plans and priorities. Partner with Sales, Operations, and Service teams to embed CX principles in day-to-day workflows. Drive adoption of standardized onboarding, service, and communication frameworks. Ensure consistency of customer experience across clusters and accounts. 2. Voice of Customer (VoC) & Insights to Action Govern NPS, CSAT, and feedback mechanisms executed by CSM teams. Consolidate ins…
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