Assistant Facility Manager

Helpdesk & Mailroom Operations • Manage escalated Helpdesk/Mailroom issues during shift • Ensure timely response to priority employee and system calls • Handle crisis/incident escalation and resolution tracking • Ensure proper mail distribution including government and C-mail handling Front Office Operations • Monitor front office, lobby, and common areas for service quality • Handle escalations related to reception operations • Ensure housekeeping standards and visitor/VIP coordination Securit…