Assistant Manager - Customer Service - Economic Zones - Chennai

Description ROLES & RESPONSIBILITIES Job Purpose/Objective Ensure smooth CRM Operations covering CHA/ Unit Holders and Direct Clients of ICBP. Responsible for timely inbound and outbound Operations of every customers handled and ensure zero escalations and also having rapport with customers for Biz continuity and customer satisfaction for further Biz Growth. Key responsibilities Pre-alert follow ups & Documents: Pre-alert follow-ups with customers, To Cross check the pre alert i.e. Commercial i…