Assistant Manager - Team Lead - Blended process

Role & responsibilities Understands policies, processes and procedures to effectively supervise the team and is responsible for delivering against defined KPIs (including NPS, Voice SL, FCR, Lost Hour, Schedule Adherence, Quality, CMM management, Process improvement and efficiency) in support of the wider Vodafone strategy ; Knowledge of Mobile products a must Good grasp on PPT & Excel efficient in delivering presentation/story telling to partners Should have experience of handling voice custom…