Associate Lead - Applications

Role Responsibilities: Proactively monitor and investigate system logs for potential issues across Windows, VMware, and Hyper-V environments Perform troubleshooting, implement resolution steps, and update tickets with outcomes Escalate unresolved issues to L3 SMEs and coordinate with third-party vendors Ensure SLA compliance, generate shift handover reports, and maintain accurate documentation Job Requirements: Bachelor's degree in Engineering or Science (UG), Postgraduate degree preferred Cert…