Associate Systems Support Engineer

_x000D_* Responsibilities: - Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues - Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system. - Track and document inbound support tickets and ensure proper notation of customer problems or issues - Document problems and solutions to train lower-level support on how to properly address customer or product problems - Communicate with product deve…