Associate Technical Specialist - Service Management (SNO)

Role Responsibilities : Proactively monitor and investigate logs for Windows, VMware, and HyperV systems. Troubleshoot and resolve issues, updating tickets with actions taken and outcomes. Escalate unresolved issues to L3 SME and coordinate with third-party vendors. Ensure process compliance and track tickets for SLA adherence. Job Requirements : Any Graduate (Engineering/Science). Knowledge of OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals. Experience in VMware…