Branch Operations and Service Manager

Job Purpose The purpose of this job is to oversee and handle day-to-day branch operations and administration in relation to disbursement of home loans. The role will ensure timely closures by following regulatory guidelines and optimal customer management by addressing escalations and delinquency in a proactive manner. It will also ensure high customer satisfaction by delivering efficient servicesthrough timely query resolution. The role is responsible tomanage branch performance metricsby ensu…