Description
Role Overview Provide advanced (L3) technical support for Citrix environments, ensuring high availability, performance, and security of virtual applications and desktops. This role involves handling complex escalations, root cause analysis, and implementing solutions for enterprise-level Citrix infrastructure. Key Responsibilities Escalation Support: Act as the highest-level escalation point for Citrix-related incidents and problems. Citrix Infrastructure Management: Administer and maintain Cit…
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