Description
CS Telecom & Tools Support Lead Description - Job Summary The role is responsible for telecom support within the Customer Care Centers within the following areas: • Lead, own and manage regional contact center telephony operations and Genesys Cloud platform • Drive telephony strategy, IVR design, routing, compliance, and telecom transformation initiatives • Ensure high availability and performance of contact center voice infrastructure • Serve as an SME for Genesys Cloud voice architecture and …
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