Customer Excellence ICE and Omnichannel Manager

Job Description Summary The Customer Excellence Process Lead is accountable for the orchestration of the International Commercial Excellence (ICE) and International Patients Experience / Activation (IPEx) frameworks at country level. As part of the Execution Excellence (EE) enabling unit, the role does not own commercial or access strategy, tactics or budgets, but enables these functions to deliver superior customer and patient experience by providing clear ways of working, process governance a…