Customer Relationship Management

Job Description: Operations Management: Coordinate daily order dispatches with the in-house packing team. Monitor orders on Amazon, Blink it and ensure timely booking of pickups via logistics platforms. Track all orders, handle return and other order related task. Maintain inventory and order flow reports in Excel/Google Sheets. Customer Experience (CRM): Respond to customer queries on WhatsApp, email, and Instagram DMs in a helpful, polite, and timely manner. Handle new order, returns/exchange…