Customer Service Agent

Key Responsibilities Review and interpret incoming trouble tickets submitted by ACE members Accurately categorize and route tickets to the appropriate service group (e.g., dental/medical equipment vs. facilities/real estate) Dispatch qualified vendors to member locations using the ACE ticketing platform Act as the primary point of contact for all parties involved (members, vendors, and internal teams) Monitor ticket progress and proactively follow up to ensure timely resolution Confirm completi…