Customer Service Executive | Gurgaon| Textile and Manufacturing

Job Description: Job Title : Customer Service Executive Location : Gurugram Role and Responsibilities : Customer Queries & Resolution • Handle inbound queries via WhatsApp, email, and marketplace portals (Nykaa, Myntra, etc.) • Resolve order-related issues — delays, wrong items, missing shipments, damaged products • Process return, exchange, and refund requests as per policy • Coordinate with the logistics team to track shipments and resolve delivery issues • Escalate unresolved issues to the r…