Customer Success Lead

As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow Customer obsession & talking to customers on a regular basis with great empathy. Deliver a 11 customer experience on all touchpoints. Manage a time agnostic team aligning with USA timezones. Clear decision making in ambiguous situations and enabling a similar culture within the team. Partner with product team to enable ground level learnings and ensurin…