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Customer Support Engineer 3
Amadeus
📍 Bangalore, Karnataka, India
via Adzuna API (IN)
Full-TimeOn-Site
Description
Job Title Customer Support Engineer 3 Key Responsibilities Production Support & Service Operations Provide Level 3 operational support for enterprise CIAM platforms and customer authentication services. Monitor platform health, authentication success rates, service availability, and application performance. Investigate, troubleshoot, and resolve production incidents within agreed SLA timelines. Perform root cause analysis (RCA) and drive corrective and preventive actions. Support Incident, Prob…
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