Customer Support Rep

About the role You are the first person a carrier reaches when something goes wrong. Many of our customers are Punjabi- and Hindi-speaking owner-operators and small-fleet owners who run their businesses from the road, and they want help in their own language from someone who understands trucking. Carriers reach you over email, live chat, phone, and WhatsApp. A driver whose fuel card declines mid-route loses money and hours while waiting, so you will find the cause and resolve most cases yoursel…