Description
Responsibilities : Provide Voice and Remote terminal support for Level 1/2 backup and restore Issues and submit stars tickets Configuration, Troubleshooting and assisting setup of backup Environment. Follow the Alert Management Strategy for category Level 1/2 on various system/server alerts received every day First and second level troubleshooting of the backup and restore issues Update & Maintain Pertinent technical and Operational Documentation Open support cases and work with vendors such as…
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