Digital Network - Administrator

Role Responsibilities: Monitor and investigate system logs for issues across Windows, VMware, and HyperV Troubleshoot and resolve issues using knowledge base documentation and validate outcomes Escalate unresolved or complex issues to L3 SMEs and coordinate with third-party vendors Maintain ticket documentation, ensure SLA compliance, and provide shift handover reports Ensure compliance with escalation protocols and contribute to continuous service improvements Job Requirements: Bachelor's degr…