Duty Manager - Holiday Inn Express Bengaluru Yeshwantpur

Description Key Responsibilities Guest Service & Operations Ensure all guests receive prompt, courteous, and professional service. Handle guest complaints, special requests, and escalations effectively. Monitor Front Office, Housekeeping, and Food & Beverage operations during shifts. Ensure smooth check-in and check-out processes. Maintain high levels of guest satisfaction and service recovery. Conduct lobby and public area rounds to ensure cleanliness and standards. Team Supervision Supervise …