Duty Manager - Holiday Inn Express Chennai OMR

Key Responsibilities: Guest Service: Greet and welcome guests in a warm, friendly, and professional manner. Perform efficient check-in and check-out procedures as per brand SOP. Handle guest inquiries, requests, and complaints promptly and courteously. Ensure guest satisfaction by anticipating needs and exceeding expectations. Maintain complete knowledge of hotel services, facilities, room types, and local attractions. Operations: Manage room reservations and update PMS accurately. Ensur…