End User Engineer

Key Responsibilities • Communicate effectively with clients to understand their technology needs and provide tailored recommendations. • Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast. • Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access. • Solve complex technical pr…