Description
Description Key Responsibilities: • Handle L2 support issues across MDG domains such as Customer, Vendor, Material, and Finance, ensuring incidents are resolved within agreed SLAs. • Investigate and resolve MDG change request issues, including workflow errors, stuck approvals, validation failures, and UI related problems. • Perform root cause analysis for recurring issues and collaborate with MDG and technical teams to implement long term corrective solutions. • Support data replication from MD…
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