Front Office Team Leader - Holiday Inn Express Chennai OMR Thoraipakkam

Description Key Responsibilities Guest Service Operations Welcome guests in a professional and friendly manner. Ensure smooth and efficient check-in and check-out procedures. Handle guest queries, requests, and complaints promptly. Ensure high levels of guest satisfaction and service recovery. Assist in handling VIP guests and special requests. Maintain accurate guest records and reservations. Team Supervision Supervise Front Office associates during shifts. Conduct shift briefings and communic…