Guest Relations Associate

Job Description Greet guests with warmth and professionalism, ensuring a positive first impression Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening Provide supportive guidance to reception team members to foster a collaborative work environment Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests Coordinate with housekeeping, maintenanc…