Head - IPD Front Office

JOB DESCRIPTION I. JOB DETAILS Job Title Duty Manager – IPD Reporting Supervisor HOD - Front Office II. JOB PURPOSE Front office is a critical function in the overall Patient Experience. The person will work towards creating a Service Oriented culture; standardize processes, employee engagement, improving OPD, Admission & Discharge processes, Training & Measurement practices. III. KEY RESPONSIBILITIES Front Office Patient Experience Improve customer experience at FO (IMRB scores) Reduce custome…