Head of Customer Experience

Job Description – Head – Customer Experience Location: Andheri West, Mumbai Experience: 15 Years Industry Preference: Real Estate preferred Role Purpose The Head – Customer Experience will be responsible for driving the overall customer experience strategy across the customer lifecycle, with a strong focus on Net Promoter Score (NPS), Voice of Customer (VOC), customer journey enhancement, service excellence, and service recovery. The role will lead the design and implementation of customer fee…