Head of Customer Operations

Laundryheap is a global, tech-enabled laundry and dry-cleaning platform operating across multiple cities. We operate 24/7, scale quickly, and run on operational discipline. Customer experience is central to our retention and brand strength. As we continue to grow, we are hiring a Head of Customer Operations to bring structure, accountability, and measurable performance to our global CX function. This is a senior execution role. Strategy is defined at executive level. Your mandate is to translat…