Hiring for Incident Manager in MNC

Job Description: Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls Stats Title Associate L1 Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send related communications and documenting the proceedings within the SLA. You will also log and categorize recurring incidents to improve incident management protocols. As an Incident Man…