Infra Tech Support Practitioner

Key Responsibilities Respond to user and client escalations and involve functional or management teams as required. Manage incidents and requests using ITSM tools. Apply, test, and implement changes, followed by proper customer handover. Handle incidents/problems/service requests promptly to reduce impact on client service quality. Participate in high-priority on-call support groups for smooth role transition. Identify and suggest opportunities for operational improvements and automation. Techn…