Lead - Incident Management (SM2)

ole Responsibilities: Monitor and investigate system logs, ensuring prompt identification of issues across Windows, VMware, and Hyper-V environments Troubleshoot and implement resolutions, updating tickets with actions taken and outcomes achieved Escalate unresolved or complex issues to L3 SMEs, coordinating with third-party vendors when needed Ensure process compliance, prepare shift handover reports, and track tickets for SLA adherence Job Requirements: Bachelor's degree in Engineering or Sci…