Major Incident Management

8–12 years of experience in IT Service Management / Incident & Problem Management . Strong hands-on experience managing Major Incidents and Critical Production Issues . Proven experience in Problem Management and RCA . Strong understanding of ITIL Incident, Problem, Change, and Service Management processes . Experience coordinating multiple technical teams during high-severity incidents. Strong knowledge of SLA, KPI, and service performance management. Excellent documentation and reporting skil…