Adzuna

Nodal Officer-Mumbai

Adzuna

📍 Mumbai, Maharashtra, Maharashtra, India

via Adzuna API (IN)

Full-TimeOn-Site
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Description

Job Description: Core Responsibilities: Complaint Resolution Ensure to handle and end to end resolution of complaints received on Escalations Channels like Banking Ombudsman, NHB, RBI, Management, Nodal Officer, Online Grievance Portal etc Comprehend, analyse and action complaints received under various escalation channels as per defined process, timelines and quality Ensure to update Management on the progress of Customer Complaints and Customer Service in general. Review all Level 2 and above…

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