Online Reputation Management (ORM)

Job Title: Online Reputation Management (ORM) Lead/Manager Location: Mumbai Experience: 6 years Key Responsibilities (ORM Voice of Customer Insights) ● Monitor and track Dealing’s brand mentions across social media, Google Reviews, app stores, forums, communities, and news platforms ● Respond to customer comments, DMs, complaints, and queries in a calm, professional, and brand-aligned tone ● Manage negative sentiment, misinformation, and rumor control through structured escalation and accurat…