OPS - Deputy Manager - Policy Owner Services

Job Description • Perform Quality check on the requests processed by Maker • Manage customer escalations • Co ordinate with branches/RCU/Retention for day to day deliveries and ensure SLA’s are met • Review Critical Cases and assess the risk and give decision on processing • Track and enhance vendor productivity and efficiency • Ensure Compliance of all processes as per regulatory requirements • Co ordinate with Internal auditors and Stat auditors during process audits • Conduct Trainings to in…