OTC Customer Service Lead

Job Description OTC Customer Service Lead The OTC Lead is the single point of accountability for customer service and fulfillment outcomes across all channels . The role anchors the Service Pillar for the organization , ensuring strong service levels, analytics-driven governance , customer engagement , and continuous improvement of the Order-to-Cash (OTC) function. _While order capture and processing are executed through external/shared service delivery teams, this role owns end-to-end service …