Process Manager (Operations Services) - Pune (4 Years)

Key Responsibilities Lead and manage a team of Service executives, ensuring daily targets, quality benchmarks, and SLAs are consistently met. Own end-to-end process workflows across assigned Operations and Service functions including task allocation, escalation handling, and performance tracking. Monitor team productivity using operational dashboards and MIS reports; identify bottlenecks and drive continuous improvement initiatives. Conduct regular team huddles, performance reviews, and one-on-…