Product and Customer Insights Associate

Job Description: Voice of Customer Listen to customer support calls and engage with retailers, customers and field staff to surface recurring pain points, product gaps, and emerging themes Synthesize findings into clear, actionable summaries for leadership Product & Market Research Investigate new product ideas: research the landscape, identify and evaluate potential partners, and build market-sizing estimates (TAM/SAM/SOM) Track competitor moves and adjacent fintech/payments trends relevant to…