Product Specialist - Officer

Respond to requests for technical assistance via phone, email or in person (remotely or on-site). Diagnose software issues and recommend the appropriate solution. Analyze problems, answer questions and provide training related to the software. Identify and test workarounds for bugs or deficiencies in the software. Research issues dealing with third party software. Follow a standard set of procedures and methods when responding to customer requests or inquiries. Conduct research on questions and…