Quality Lead - Cross Sell COE

Job Description: Job Purpose: The Quality Lead is responsible for assuring the quality of and adherence to systems/software product standards, processes and procedures. Compliance with agreed upon standards and procedures is evaluated through process monitoring, product evaluation and work product audits. This Lead role will manage projects, coach and mentor other and assist in developing Quality Managers/ Analysts to develop and deliver effective Quality SLAs with the team for maximizing Custo…