Relationship Officer - Vibgyor Group of Schools

Primary responsibilities: Parent Relationship Management: Ensure all parents are aptly welcomed and comfortably seated. Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc. Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight Adroitly track all parents queries via organizational query traction mechanism like CRM etc. Generate parents d…