Retention Specialist (US Process)

Why This Role Exists Customers hesitate. Deals stall. Pipelines die if no one applies pressure. This role exists to retain customers, move them forward, and prevent fallout . You are not here to comfort customers. You are here to keep projects alive and progressing . What You Will Own You own customers once friction begins. Your responsibility includes: • Calling customers who are delayed, hesitant, or at risk of canceling • Handling objections, concerns, and pushback directly • Re-aligning cus…